Housing Management (Cabinet) Sub-Committee - Wednesday 5 November 2025, 6:00pm - Tower Hamlets Council webcasts

Housing Management (Cabinet) Sub-Committee
Wednesday, 5th November 2025 at 6:00pm 

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  1. Webcast Finished

Thank you, ladies and gentlemen. Welcome to our cabinet housing subcommittee meeting.
We've got a number of agendas and let's do the formalities.
Before we start, hello Terry, welcome. Thank you for coming.
come here come here you you I think you you've got a question thanks for your
question yep you you want to read it out we'll put the mic on and read it out so
the whole world can see you you asking a question all right okay good to Jack
last Thursday but he I don't know maybe kids midweek break or whatever I don't
But the question I put to him was to ask the mayor, how can he increase the requirement
for affordable housing, affordable I don't like the word, moving from 35 % affordable
housing with 70 % affordable homes, 30 % intermediate homes, 10 years split to 40, etc. etc.
in the same week as the mayor of London reduced his half his
under pressure from the government to include not 40 percent but 20 percent
afford social housing so that's the question okay thank you sir you can turn the mic off
And you can sit wherever you want to sit.
I'm going to ask Councillor Corby -Arnold, the lead member, to have a go at the answer.
David Joyce, the Corby -Arnold Doctor, may want to come on back if he wants to. Thank you.
Terry, thank you very much for your question.
This issue was addressed last night at the Housing Scrutiny Committee meeting.
So the government's plans are for an interim period of time until 2028.
Our local plan takes us to 2038.
So there's a time difference between that.
But more importantly within our local plan we are looking at 40 % social housing with a split of 15 to 85, 85 being affordable.
Within that, in terms of the government and the Mayor of London's proposals, it's still at the proposal stage.
There is going to be a consultation. The detailed consultation information is still not out yet.
But as a council, we will be vehemently challenging this approach, because the main thing around that is not only that there is a housing crisis,
there is an overcrowding crisis as well in Tower Hamlets and as you will see in some
of the papers, particularly around the adaptation paper, we know there is a crisis around overcrowding.
In addition to the percentage of social housing, the proposal also identifies that the London
Mayor gets to keep his seal money but local authorities in London won't get that seal
money. But it's also targeted to specific schemes. But again, we don't know the full
details of which schemes will qualify for that. So there's a lot of sound coming, but
there isn't enough substance at the moment. But when it materialises and we get the opportunity
to challenge it, we will, well, it's up in the air when this will happen.
All right, Terry, I hope that answers your question.
No more sir, no more. We're also waiting for more information and as the
leader member said it's not something I'm on the same page with with the Mayor
of London or with the government and we will put in strong reservations,
feeding and you who are expert when it comes to housing matters
should also make representations and we will look at ways to protect and reduce the overcrowding in our borough.
So do you want to? David?
Yeah, I mean I think you both made all the really pertinent points.
We believe the approach from the government in the GLA is not supported by evidence,
but we will interrogate what they publish and we will certainly be arguing that actually in terror hamlets
we've got good evidence that shows we can deliver affordable housing at the level we've set out in the local plan
because we've prepared evidence advised by BNP Paribas to back up our approach
and we're going to robustly defend that.
But I would emphasise the points the lead member made, the local plan runs over a much longer period of time.
There are also applicants who may not wish to take advantage of these provisions
because perhaps if they are a registered social landlord or we the council will certainly take a different approach with our own sites
So I think it is still important to have a clear statement of our objectives which we believe is backed by evidence
So we will see what they publish but certainly we don't think that they are justifiable proposals for a place like Tower Hamlets
Thank you, thank you David. So as matters stand now, Terry, just for the record, people are viewing this,
I do not and we do not as an administration support what the government and what the Mayor of London have put out so far
in reducing housing affordable element to 20%. I don't think that's a right approach and I don't believe
taking away still entirely for the next few years, I think it's the right approach.
We need to reduce overcrowding in the borough.
We rely on housing element.
Our office is very good in negotiating appropriate housing through the planning application
and still through the planning applications to support our communities.
And that's the stance we're going to take.
But we are yet to feed into the consultation process and we will do so very strongly with evidence.
So thank you to the lead member and to the corporate director for your comments.
I'm going to move on now. Any apologies for absence? Anyone?
So Mr Mayor, apologies from Councillor Shafi and Councillor Talukdar.
They've got other meetings that they've had to attend.
Thank you. Greatful to you and all.
David is there and I see the chair of the housing scrutiny subcommittee is there too.
Thank you.
They are deputised by Councillor Mustak Ahmed and Councillor Bhandu Choudry.
Thank you for coming.
Thank you.
Okay.
Any declarations of interest on any of the items?
No.
No.
Thank you.

PUBLIC QUESTION AND ANSWER SESSION

1 APOLOGIES FOR ABSENCE

2 DECLARATIONS OF DISCLOSABLE PECUNIARY INTERESTS AND OTHER INTERESTS

3 UNRESTRICTED MINUTES

Minutes of the 24th of September 2025.
Are we okay with those minutes?
Yes.
Okay.
Okay, Chair, please, on housing from the scrutiny,
please make your comments.
Thank you, Mr. Mayor.
Good evening, everyone.
The housing regeneration subcommittee meeting
on Monday, 3rd April was held.
We discussed four main items.
Local plan, scrutiny review commercial asset,
social and load performance report, anti -social behaviour.
On local plan, members were pleased to see the local plan and its plan for more housing in the borough.
Especially to increase the rate of the social housing. However, members have also noted that labour government is now
having public consultations to reduce the rates of social housing in new development to 20 % and
it's worried. And the labour mayor of
London agreed this.
members, members, school to remember ask me as a chair of housing scrutiny and committee
ask
Mr. Mayor a lead member for housing to object to object this government proposal a
Scrutiny review for commercial asset I have led a scrutiny review on how the council manage it commercial asset
and this will be coming in cabinet in due course.
Social Landlord Performance Quarter,
we reviewed the performance by the social landlord
during the quarter one for this municipal year.
We were concerned that 16 .83 % of the council home
do not meet a decent home standard.
And the next highest is the Riverside 1 .9.
We know there were historic reasons for this but Council must catch up.
We look forward to hear the actions the Council is taking on this.
Anti -social behaviour, we were pleased to see that this item on the agenda
because of the Council has 2 .55 report on anti -social behaviour per 100 homes
which is higher than rate of the ASB and RSL state.
However, the report did not represent a draught strategy to use.
The report details now offer our consulting on the new strategy.
Members said they would like to see the strategy when it comes.
We want to have a standard report system and case dealing procedure
and that are standard across the borough,
covering the council state and public area.
We hope RSL will buy into this.
Even if we could not have a comprehensive report,
immediately we should work toward this.
We want to know how the new strategic meets
the requirement of the housing ombudsman
and the social housing regulators.
We want the strategy to be very user friendly.
We want to assure us that the strategy will provide value
for money and for the tenants and lease holders.
Mr. Chair, the housing management committee today
is considering a number of policies.
Again, we are concerned that policy procedure seems to be
in the same document.
It is good practise to have a separate document into two separate documents.

4 HOUSING SCRUTINY

4 a) Chair's Advice of Key Issues or Questions

We are pleased that subcommittee is looking strategic risks in this government policy
is a red -risked HRD8.
The recent announcement of the percentage of the social housing shows us that this is
correct.
Given this high number of homes not meeting the decent home standard, I recommend that
The mayor considered that risk, HRD9 should be moved into red.
Thank you, chair.
I am patiently hearing my statement.
Thank you.
Thank you for your contribution and thank you to the Auburn School Children's Committee
for the contributions you make in bringing forward suggestions and also challenging the
executive.
Councillor Coburn, do you want to make any comments, please?
Thank you.
Thank you, Councillor O 'Connor.
In relation to the proposal put forward by Housing Scrutiny Subcommittee, as you've heard already,
we will, as an administration, vehemently challenge this decision or process when we have the opportunity to do that.
But I think what I would like to suggest, and if the Mayor agrees, is we do it not only just as a cabinet,
We get all our signatures together and as an administration, but we involve housing
scrutiny with that as well and the overall scrutiny committee and I think we should all
sign a letter together to both the Mayor of London as well as the Secretary of State clearly
identifying and vehemently opposing the proposals they put forward.
So if you wouldn't mind taking that back to your committee, I'm happy with Corporate
Director David Joyce and the Mayor to prepare a letter so that we can get that drafted and
signed off by every member of your committee as well as this committee and the full cabinet
committee.
I hope that's strong enough.
Thank you.
We support wholeheartedly to object this proposal from the Government and from our side we'll
do anything possible to help you and Mr. Mayor.
Thank you.
It's helping the people of the borough.
So Jack, if you can take that to Matthew, please, if you can.
We will do a letter and David and the corporate management team will feed into the official
consultation, make representation.
But I think we do need a letter from the executive and from the ONS together.
I have a joint letter, separate letter, opposing what's been suggested by central government,
This is going to destroy our opportunities for reducing a series of requirements in the
borough and we will rely on money from the developers to bring about structural changes
in the borough improvements.
So, okay.
Yeah, that's fine, Matt.
I'll get the idea on that.
Okay, let's move on to the first paper, please.

5 a) Approval of the Housing Management Service’s new Enlargements and Adaptations Policy

Thank you to officers.
5 .1, approval of the housing management services new enlargement adaptation policy.
lead member
It's about adaptations
Such as putting in additional toilet facilities or a bathroom or adapting certain bathrooms to the needs of residents
It's about enlargements, which may include an extension to a garden where it's possible.
So it's about supporting residents.
The key points expand scope to include extensions and internal modifications, aligns with Building
Safety Act 2022 and the Equality Act 2010.
It also introduces clearer governance, referral pathways and rent adjustment methodology.
Targeted consultation highlighted need for improved communication and faster processes.
So the recommendation is to approve the policy and note the equality impact assessment, continuing
with the 1998 policy would risk the regulatory compliance.
So that's why this has to be updated.
Thank you.
I think your introduction has been good,
unless David wants to come in and add anything.
I mean, I want to thank the officers
for your bringing this policy to us as soon as possible,
given the need for enlargement expansion in the communities.
So thank you for this policy.
It's a good thing.
Yes, well, I mean, we had a discussion earlier on the housing strategy and the importance
of tackling overcrowding and running throughout that entire strategy.
And this is an example of how we can address overcrowding using our own stock, but also
allow families to grow within their existing homes in multiple different ways.
I think we've seen a real mindset shift since Stephen's joined us on this, actually, and
We are really driving this forward in terms of making them happen.
The work that the team have done on the policy, Karen and her team, is excellent.
I can't remember which officers were involved.
Alfie.
It is great work and I think it will allow families to grow, which is what we want.
Thank you and grateful.
Any members who want to come in?
Are you okay with the policy?
Can we accept the recommendation?
and I'm not a fruit, please.
This is so important.
Karen, quickly.
I just wanted to say that since the last meeting,
we've strengthened the governance,
so on page 31 and 33, so the flowchart also demonstrates
where you're now involved in the governance.
And also just to say if we agree it today,
we'll insert the review date,
which will be three years from today.
Thank you.
It's a good piece of work,
but more important, it's gonna make a difference
to those families who are overcrowded or need support.
adaptations in their homes. So thank you and already with Steve we've done a number of home visits
and we're beginning to make hopefully over the next two or three years a difference those families.
So thank you. Thank you. Yeah okay okay good. Can we move on to now quickly 5 .2.

5 b) Approval of the Housing Management Service’s new Damp and Mould Policy

Then I'm going to take the housing performance ones. I know Steve has a meeting to go to.
So okay, they're after so, okay lead member
Mr. Mayor, this is the dampened mould policy
aligns with our floor
and the social housing regulations act 2023
Key points in this paper is that it says sets clear time scales
24 hours emergency response 10 -day standard
investigations it emphasises proactive landlord
responsibility and resident support. Resident consultation revealed knowledge gaps, communication
strategy to include leaflets and online resources. The recommendation is to approve the policy
and to delegate authority for future amendments in consultation with the Mayor.
It's just, times have shifted and we know the crisis that's created by damp and mould
And now this is regulated in law with Awab's law, which came into effect 27th of October.
So this will align the council within the legal framework, Mr. Mayor.
Thank you.
It's sad that needed death of a child, I'm sorry if I put it so crudely, for a law to
come into being on dump and mould.
It's so sad.
But it's such overdue rules, law, legislation, given the condition that our residents live in in Tahemele, some of our residents.
Whether in private dwellings or in social housing, council housing or RSL housing.
Some of the damp infestation, some of the mould infestation that people have to live in and kids have to live in.
So this is absolutely well overdue and I'm glad that we've now adopted, we're going to adopt a policy
hopefully to get our stock into order but also work with RSL's private landlords so they get their stocks into order too.
Thank you. Do any of the officers want to comment? Please, yeah. Go on Karen and I'll bring David in.
It was just to reflect on the discussion that we had here about the policy a
Couple of weeks ago and there were two things that you asked us to make amendments on so one was around in the policy
We had some things around what residents would do which we thought maybe didn't belong in the policy
But actually belonged in some of our comms material around what people should do within their home
So we've taken that out the policy and we've put that in some of our comms material to residents
When we met with residents in the summer to talk about the policy, they quite liked some
of the comms material that we were given them about sort of, you know, things that they
could do in the home to mitigate against consternation.
But you are right, it didn't belong in the policy, but it's part of our comms material,
which our comms team push out through websites and things like that.
The other thing that you asked us about was whether we should have a dedicated line per
damper mole.
Do you remember?
Because it was on the back of the discussion about the ASB.
So we've done some work on that.
I mean, we've turned it around quite quickly because I think we only met a couple of weeks
ago.
So the housing contact centre, which deals with all of the contacts for all of the services
in housing management, have 160 ,000 calls a year.
76 % of those are repairs.
And of those, 1 .18 % are damp and mould.
So it's quite a small amount of calls that are about damp and mould.
So we were wondering whether, you know, 160 ,000 people actually get through and know the number
and therefore report everything through that.
Would a sort of dedicated number for 1 .1, 8 % of overall calls, of repair calls, would
that be something that they might find challenging to navigate?
But what we have done is we'll take away some sort of cost -benefit analysis work around
a separate line.
But what we have done, and Alfie has done you a little flow chart,
is that we've improved how people can report dampen mould at the moment.
So on the first page, it says how people can report dampen mould.
So they ring in the contact centre, they press one for repairs,
it takes them through, and then they have four options.
Is it a new repair?
Is it an existing repair?
The fourth option is, is it dampen mould?
So what we've done on the backside is we've changed that so it's much simpler
so when people call in if they call in the first thing we ask them is
Do you want to report damper mould in your property? Do you have a repair? Is it council tax? Is it rent?
So we've brought much higher up the damper mould so that when they call in it's the number one option
For them to for them to that that they get asked to press so we think that's a sort of good
technical quick fix which sort of brings the sort of brings up to the sort of
to the you know
right to the top of the
Brings up right to the top of the the tree arch system damper mould
So that's how it was before and that's the fix that we've done that will go live
Scan that's very helpful. Thank you. Thank you to the team. Go on Steve. I'll comment on that in a minute go on Steve
I just want to say a week and a half into AAB's law being in place, we have been coping
with, we haven't had a huge influx of demand, we've worked together, we have had damper
mole cases and we're dealing with them in line with the legislation, so it's business
as usual.
Thank you.
So this new drive system is up and running now, yeah?
Not up and running yet, I've got to Christine who's going to the head of IT, but if we read
Okay. Okay. Okay. Let's do it because my, as soon as possible, because my worry is the consequences of damp and mould when someone is a child or someone has got serious asthma, chronic lung respiratory problems.
The consequence of that is quite serious.
So if you can put that into, let's keep the current system,
but what you do and bringing it forward is good.
But I mean, I'm not going to repeat some of my concerns
that I had raised in the private meeting previously about repairs.
But all I would request that we, Steve,
we make sure we performance manage David and Steve.
I meant Steve Platt.
I do see Stephen David too.
But if we can please perform what's managed,
the repair service, make sure the contractors are out doing the work
and doing it, repairing it at the first opportunity
and making sure the contact centres are picking up the work quickly as possible.
We can put the best policies in the world, we can put the money in,
But if the contractors and the officers are not overseeing that, the contractors are not delivering the work,
repairing it as soon as possible, where possible, and should be at the first opportunity, policies don't help.
That was what I said. I'm going to go into further details. That's my request, please.
I want people to see the improvement. Say OK, David, please.
We will take all of that on board and we will also keep you updated in terms of the operational
impacts which are happening.
The most important thing about this is that residents can have a clear set of expectations
from us which we are already implementing.
We need a comms strategy.
Comms around this is so important.
Karen, Steve and David so to make sure that people know what our policy is, people know
that what their expectation is of us and we are held to account on that please yeah, it's
important yeah please.
So we do have a whole comms plan around this, around things like East End Homes and the
insert but also we're about to launch a new WhatsApp channel for our tenants and this
This is one of the things that we go in the grids where we communicate with and that's something the tenants said to us was their preferred method of contact.
The Council's comms, Coby, Steve, have a look at it and make sure in both English, Bengali and Somali that it's out there.
This is our policy for you to hold us to account and the expectation on us to deliver for you so people get to know what their expectation is.
This should be promoted as widely as possible in council comes to please. Yeah. Okay any questions from members anyone else?
Okay. Okay. Good gone. Go on lead members. Yeah, so so mr
Mayor just to add in addition to that we're gonna have proactive inspections
So when when we do gas inspections and other sort of statutory inspections we need to do
They will also be scoping out properties and identifying early if there are any issues around damp and mould and
other repair issues so that they can fit in as well.
So that will be proactively done.
My request please, that
what is being done now on the whole is just a
cleaning liquid paint or bleaching
then come three or four months, come winter, once that winter
it comes back again. So every year
two or three times a year properties are being cleaned
That's not the solution. The solution that is expensive but comes back again and the families are back in the same position.
If they're ill, it compounds the illness. We need to find a permanent solution to police, yeah?
In those mould and condensation effectors. They don't come back again. Please can you look at that?
That's one of the constant criticisms we're getting of us and ourselves.
that it's a vicious cycle and some properties maybe can't be repaired.
If they can't be repaired, we need to let them go.
Those properties go and we should abandon those properties.
I'm sorry, go on.
Obviously that's linked to our planned investment programme.
You know, to actually resolve a lot of these systemic damp problems in our properties.
We need to invest in the envelope of the building and the roofs and the guttering and everything,
which we've got plans for.
Yeah, I mean, just to add to that, there also, I mean, you, we recently had a case that you
raised with us and Bethnal Green.
And what Stephen and his team did was immediately visit and they look beyond, you know, at the
root causes.
So things like the windows, the insulation, the roof, he slipped all of that.
And so we will also look at responsive repairs that go beyond just doing a damper mould wash.
We do understand the need to do that.
It does mean a bit of a shift in culture as well.
One of the big things about IWEB is listening to what tenants are telling us.
That's something that we've done a lot of work with the staff on.
Thank you.
Can we agree the recommendations?
Agreed.
It's done.
Can we just bring forward item 5 .5 please.

5 e) Housing Management Performance and Compliance Report

Performance and compliance report, August 2025.
So, Mr. Mayor, this is as part of being transparent and open on a monthly basis.
When we have this meeting, Mr. Mayor, we publish the KPIs in relation to landlord compliance.
The key points of this report, Mr. Mayor, five of the 12 KPIs are met, seven on positive
trajectory.
Repair satisfaction is at 92 .3%.
Complaint handling is improving.
Fire resections have reduced, but we still have over 1 ,300 which remain overdue,
and we're currently working through that, Mr. Mayor.
Some of it is, as we do the inspections, we find that works need to be done.
So as the inspections go forward, more tasks may be added on.
Procurement of waivers were used in order to expediate safety works, Mr. Mayor.
And the recommendation is that this is a noting performance and to agree the improvement actions, Mr Mayor.
Stephen's here from the Director of Assets and Repairs for Housing Management.
Please, Steve.
I don't have much more to add. I think that was a great summary.
The ones that are still slightly short are still actually close to our target, but we
also recognise that we need to listen to the residents around their view of repair services
and how they feel safe in their properties.
So whilst these are very important indicators, we know that there's room for improvement
to get them all into the green, but also to improve the perception of our residents, of
of safety and of quality of service.
David Sir.
Thank you.
I just wanted to note that at Scrutiny committee this week we had the performance report where
we compare ourselves to all the registered social landlords in Tower Hamlets and one
thing that I was pleased to see was on a number of indicators we are now actually performing
well compared to our other landlords so particularly around things like
compliance and undertaking the tests that we need to undertake. We've seen a
real improvement we're still obviously behind in things like decent homes but
the trajectory is improving and I think that's important and we've been having
the conversations about how we turbocharge that with further
investment with you. So the other thing to say is that in the world of
Compliance and the regulator was really clear with us on this. We don't report things as green unless they're a hundred percent
But it's sometimes not possible to get to a hundred percent because we can't get access to properties
But they just want to reassure you that we do try and follow the legal route to forget to force the access
And we are sort of pulling every lever that we can
But outside of that constraint, I'm really satisfied that performance has has really moved forward
Great, thank you. Any comments from members? Anyone? Nope? Okay, can we agree with the
recommendation? Is that okay? Thank you, Steve. Thank you, Karen. Thank you. Okay.

5 c) Approval of the Housing Management Service’s new Data Management Strategy

Then move on to 5 .3, please. Housing management data quality strategy.
Mr Mayor, this report improves data quality, governance and analytics.
Key points in this report focus on person and property data, establishes data quality,
working group and data management framework.
It supports a regulatory compliance and better service delivery.
The recommendation is to approve the strategy and note the qualities implications, Mr Mayor.
Okay.
Good.
Karen, David.
Well, I think one of the things I'd say is common to the improvement plan is that data
lies at the heart of a lot of improvements that we need to make and having a better understanding
of our properties but also of our residents.
The work in this strategy will really help us deliver against that.
Karen, I don't know whether you want to add or Chris.
We've got Chris here who is leading on this for us.
All I'd say is that the new regulatory framework recognises the use of data and recent ombudsman's
reports have set out that where we have gaps in data or we use data poorly, it does impact
on the service that we're providing.
I think we're coming at it for a proposition of strength.
We've consolidated all of our IT systems into NEC.
We've moved all our asset database into NEC, so that gives us a sort of like one view of
the whole service.
And that NEC is integrated with our partners, so they also have a view of what we're looking
So I think the infrastructure is in place for us to be able to sort of
interrogate the data. I think it's what it is is about turning that data into
information that drives service improvement. What people often say is
that as organisations we're data rich but we're intelligence poor. So the
infrastructure is there, the data is all in the right place. What this strategy is
doing is sort of making sure that that staff are confident with data,
They know how to handle it, that we're routinely cleansing it so that we can rely on it if we're informing service and delivery.
And it also sets up a governing structure around making sure that the integrity of the data is ensured as we go forward.
Chris is here, he leads our IT, he's responsible for the massive consolidation of all of our databases into one, which partners can look at.
That in itself was a massive infrastructure issue.
This is just about now that we've done that making sure that we're using it in the best way possible
Okay, it's anything to add David further you okay
No, I think Karen and the member have covered it very well
But as I say we've got Chris here who's done a lot of hard work on this. Thank you any questions
Okay
The Chris is ten of you want to add sir what's been said?
I think I'll just echo Karen's point that we've done a lot of work on the systems but
now it's the other sides of the triangle, it's the processes and the people which we
need to bring together so that we are maintaining everything accurately and sorting out a lot
of historic data issues.
We hold a lot of information about a lot of properties and a lot of residents and applicants
in the borough.
There are a lot of moving parts and we just need to consistently drive a good culture going forwards
Thank you members any members any comments are you okay with it?

5 d) Your Voice, Our Action: Safe Homes, Great Services Programme Highlight Report

Okay, can we agree the recommendations? Yeah. Thank you. Then we're on to
5 .4 your voice action safe and great services programme highlight report
So, mr. Mayor
This report updates on the progress of the housing improvement programme the key points within the report
44 initiatives have been completed and 68 are in progress
New work streams resident engagement policies and procedures
Key achievements tenancy health cheques KPI dashboards improved void turnarounds
There are five deliverables overdue and mitigations are listed in the paper
The recommendation is to note the progress and look at the programme amendments.
Thank you.
Anything, Karen?
Please, yeah.
So this is the programme we submitted to the regulator.
So this is what the regulator is tracking just in terms of deliverables.
So we reviewed the progress on this with the regulator.
There are 10 work streams, 126 deliverables.
Councillor Ahmed has mentioned we've already achieved 44 and 68 in progress.
Of the five that are overdue, I would say that there is a very good table in here which
sets out what the impact is in terms of the regulator.
Most of them have got a minimum impact in terms of the regulator.
There's one on lifts, which has the main regulatory impact, but I know that if Stephen was here,
he'd say that we're very close to closing that down.
So I just wanted to give you that reassurance.
There's also a risk in Chris's area around business objects.
So that is, it's a piece of software.
We're trying to find an NEC fix for it.
So ditching it and moving to NEC, it does all our reports.
And obviously that's key to some
of this performance information.
So we haven't resolved that yet.
So we've highlighted that as a risk.
David marters that at his board meeting.
and what Chris has done is found a work around, but at some point we will close that risk
down. And the appendix sets out what amendments and additions we've added into the programme
so that you're aware that, you know, it's when things fall off the programme because
we've completed them, we add other stuff on as well.
Thank you. Any comments from anyone? Any further comments? It's a good paper, sets out what
we need to know. Are we okay with recommendations? Yes. It's not a report anyway. Okay. Thank

5 f) Housing Management Strategic Risks

you. Done. 5 .5 we've done housing management strategic risks.
Could be and we want to add on onto this
Thank You mr. Mayor and again, I'll be brief with that
So this review is a review of housing management strategic risk register
Said there are seven strategic
risks identified to
reduced in score governance business performance
highest risk, geopolitical and economic uncertainty, as you can understand, and I would say national politics now as well.
And control measures in place, further review scheduled, the recommendations to approve risk map and note control measures, Mr. Me.
And again, these are both internal audits that happen so that we can ensure that we
have our eyes set and targets and monitoring constantly on the high risk areas.
David.
Yeah, I mean, I think first of all, we did a review of our strategic risks in housing
and regeneration and in fact, to them to audit and risk committee and they were held up as
best in class really in terms of how to approach risk by that committee.
So I think we've got the right set of risks but I think the improving sort of direction
of travel with some of them reflects the work that we've done as part of the previous item,
your voice, our action, because for instance on governance where we've slightly improved
the risk score, that's because we've now got the confidence that we've got this committee
chaired by yourself, there is the senior officer governance which is regularly reviewing performance
So that we don't get into the position that the council was in at the point of self -referral where it fell as though
Having inherited two services that there was not good oversight
And actually what we've done is put a lot in place to make sure we never get into that position again
Which is why we can then have the confidence to improve the scores
Thank you
Okay. Okay. Good. I think it's good again. Good presentation. Good paper any and thanks for those comments David and
any comments anyone if not can you agree the recommendations agreed then it's the

5 g) Housing Management Cabinet Sub-Committee Forward Plan

our forward plan in the comments from forward plan are we happy with it
so this is the agenda for future meetings mr. mayor the key items for
January 26 are tenant engagement activity asset management strategy
leasehold alterations and major works policies the recommendation is to
approve the plan and I think before we close Mr. Mayor, I think it's important to
highlight and reassure residents that you know while we are constantly
reviewing these meetings in portfolio meetings after portfolio meetings and
going through data it's important that residents get first sight and directly
access to this and that's one of the functions of having this subcommittee
set up so that we are also reporting back to residents, the regulators and
Everybody has equal access to information and we're transparent and open with the progress. We're making in the journey
Is that noted
Okay, the current police yet. So I just wanted to highlight that at the next meeting. There are standard items councillor Ahmed is
Itemised the the policies that are coming which is right because we they'll be different policies every time but there are standard items and next
Next time we will have a report from the tenant's voice.
You will remember that the person came online last time.
So hopefully we will get some more tenant voice people to come to that meeting.
And obviously I just wanted to point out that the reports that you have seen today will
also come back with, obviously updated.
And I just wanted to point out, because Nicola is here, that Your Voice, Your Action, which
is the overall improvement programme, that's what Nicola has been doing.
We talked about it earlier on, showing good progress.
but because Nicola is here I just wanted to mention that she's been wholly responsible for people,
keeping people's feet to the fire and making sure that those 126 deliverables are actioned.
Great, thank you. Thank you Karen, thank you David and the officers, thank you for coming and members.
Can we now call the meeting to a halt, yeah? Okay, thank you. Good evening.